Returns & Shipping Policy
RETURNS and EXCHANGES:
Items may be returned or exchanged according to the guidelines set. Returned items must be in ORIGINAL, unused condition – Free of defects, stains, pet hair and any odors (smoke, perfume, stains, etc), with TAGS ATTACHED. ALL RETURNS MUST BE BACK IN THE STORE WITHIN 7 DAYS! Returned items may be exchanged only. If you cannot find something to exchange you will receive a Store Credit.. Earrings and Decals/Monograms may not be returned. NO REFUNDS WILL BE GIVEN.
Upon receiving your order please inspect your items items ASAP. Store must be contacted IMMEDIATELY if items are damaged, and returned within 3 DAYS!!! If ordered online the return must be postmarked within 3 days of receipt. Contact email: email@example.com. (We check all of our items for damage when we receive them and before they go on the sales floor?)
MARKDOWN, SALE and SEASONAL ITEMS:
Are FINAL SALES and WILL NOT be given an Exchange, Refund or Store Credit.
We offer a 30, 60, or 90 Day layaway!! 20 % must be paid down, you have 3 days to cancel to receive a FULL refund. After 3 days a 20% restocking fee will be charged!
We will hold items for 3 DAYS unless other approval has been given. (NOTE: Because we also have a website we cannot guarantee the item will not be sold online before you come in.). After 3 days we will put the item(s) back out on the sales floor. If you sent a message via Facebook or Instagram, for an item not yet received, we will notify you by PM and also via Facebook. You then have 3 days to pay for the item(s), either by phone, in store or via online order. See NOTE above.
*****Most Boutiques DO NOT offer to exchange or refund items. They are all final sales!! We are trying very hard to not do that!*****
- Orders typically ship within 2-4 business days
- CFJ is not responsible for: delays with USPS shipping or products that are lost or damaged in the mail. The US Postal Service will be responsible once the package has shipped.
Shipping Items Back:
- Shipping charges are NOT refundable.
- Return shipping costs are the customer’s responsibility and we are not liable for a package lost during return.
- You are responsible for shipping your item back and providing insurance if you choose.